Zein Posted July 24, 2018 Author Posted July 24, 2018 Lets talk tomorrow about the situation when we aren't worked up anymore and decide on something then. Thank you! Patchelicious, MDJ and MTBRIDER1234 3
KurTieB Posted July 24, 2018 Posted July 24, 2018 Â Yes a heated conversation started and words were said from both sides. Â This! Believe it or not I downloaded your app last week as I was contemplating making a purchase from your online store. The app didn't work (I'm not sure why ) so I proceeded to go online but didn't get a chance to finalise the sale. Now that i read that you render such pathetic service, your store will never see my money. Ever. Â You sir, are in a customer service industry. Treat your customers with respect even if u feel that they are being the ****. MTBRIDER1234, Reg Lizard, Dirkitech and 3 others 6
porqui Posted July 24, 2018 Posted July 24, 2018 (edited) Eich !!! No winners here !!BB - shock - pivot - fork - I'm confused !There are omissions on both sides here.Sirs you are both losers.OP did you buy the Trance new? Won't make Friday. Edited July 24, 2018 by porqui
Pure Savage Posted July 24, 2018 Posted July 24, 2018 Hmmmm on the fence with this one.  Its a he said he said vibe... Also its a MTB, so what do I know.  My only dealings with Bike Addict have been positive while ordering stuff online.  Suggestion to Zein - Have a coffee with the Bike Addict okes, check out the CCTV for peace of mind if required. Then chat about having that rebound thingy mabob warrantied.  Dont think any more hubbing going to help
Thomo Posted July 24, 2018 Posted July 24, 2018 Dont think any more hubbing going to helpIs hubbing always about helping.? Or can it sometimes just be about entertainment value.? BA's just become the best known small town bike store. Eddy Gordo, cat-i and Malpiet 3
Coolspin Posted July 25, 2018 Posted July 25, 2018 I had my own bad experiences with Bike Addict. Most unhelpful people I have ever dealt with. Can recommend Louis Knipe from Knipe Racing without a doubt.Louis, is that you..? Jewbacca, MTBRIDER1234, Rick Sanchez and 1 other 4
GraemeS Posted July 25, 2018 Posted July 25, 2018 Regardless of the versions from either side there is once again a point to be made around the level of technical competency. Most wouldn't take their car to an unqualified motor mechanic. Why would they then take their bicycle to an unqualified mechanic? A national and international qualification for bicycle mechanics exists in SA. The customer should be asking "is my/the shop's mechanic qualified?". linuxlg, Dirkitech and Kranswurm 3
Grease_Monkey Posted July 25, 2018 Posted July 25, 2018 Regardless of the versions from either side there is once again a point to be made around the level of technical competency. Most wouldn't take their car to an unqualified motor mechanic. Why would they then take their bicycle to an unqualified mechanic? A national and international qualification for bicycle mechanics exists in SA. The customer should be asking "is my/the shop's mechanic qualified?".And I'm thinking bike shops can adopt a pre service inspection for damage like they do when you insure your car or book it in for a service. Just take note of damage and have the customer sign the form - it's a mission, but I think necessary these days to protect both the shop and the customer. BikeisLife, Kranswurm, Andrew_Smith and 12 others 15
Patchelicious Posted July 25, 2018 Posted July 25, 2018 And I'm thinking bike shops can adopt a pre service inspection for damage like they do when you insure your car or book it in for a service. Just take note of damage and have the customer sign the form - it's a mission, but I think necessary these days to protect both the shop and the customer.I think this might be something to consider. Not only to protect bike owners but the shops too from chance taking bike owners. Being in the insurance sector, I regularly hear stories of people intentionally damaging their bikes in an attempt to claim and get new goodies. The people who are willing to do that are likely to also blame bike shops for damage they didn’t cause. Disclaimer: Post not relevant to OP, just supporting message above. ChUkKy, DieselnDust, cat-i and 1 other 4
the nerd Posted July 25, 2018 Posted July 25, 2018 Considering some bikes are worth more than cars it’s strange the industry hasn’t adopted this already.   Sent from my iPhone using Tapatalk DieBruinBeer, Hairy, Skylark and 1 other 4
Patchelicious Posted July 25, 2018 Posted July 25, 2018 (edited) Considering some bikes are worth more than cars it’s strange the industry hasn’t adopted this already.   Sent from my iPhone using TapatalkBlame the real men Edited July 25, 2018 by Patchelicious
NotSoBigBen Posted July 25, 2018 Posted July 25, 2018 Blame the real menWhat? The ones with beards I assume .... Sent from my LG-D958 using Tapatalk Patchelicious 1
Jase619 Posted July 25, 2018 Posted July 25, 2018 What? The ones with beards I assume .... Sent from my LG-D958 using Tapatalk And only ride rim brake bikes with 8 gears, because new bikes are too soft for them
Jewbacca Posted July 25, 2018 Posted July 25, 2018 I feel the following is really important, not just for this thread but Bikehub in general; a lot As you were.... Foe amusement sake I shall refer you to this old gem...http://hyperboleandahalf.blogspot.com/2010/04/alot-is-better-than-you-at-everything.html Trunnion, Sidersky, Rick Sanchez and 2 others 5
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